Road Accident Fund settles claims in excess of R12 million in free state


More than 1200 community members from Bloemfontein and surrounding areas flocked to Batho Community Hall in Bloemfontein on Saturday, 29 September 2012, where the Road Accident Fund (RAF) hosted a very successful outreach campaign. In terms of the Road accident Fund’s ‘RAF on the Road’ outreach campaigns, the event achieved the highest attendance ever. Claims in excess of R12 million were settled on the spot.
According to Andre Gernandt, RAF Executive: “The objectives of the campaign include, among other, to educate communities about the RAF’s service offering, to bridge the gap between the RAF and its customers, to assist with the status of claims, to make settlement offers, to issue medical undertakings certificates and to invite eligible community members to lodge claims directly with the Road Accident Fund.”

The community outreach campaign was also attended by a delegation from the Mangaung Municipal Office, the Provincial Department of Roads and Transport, the Office of the Speaker, as well as a number of ward councillors.
During the event, members of the RAF Board and Executive Management team handed over wheelchairs to motor vehicle accident (MVA) victims and scholar patrol uniforms for the four (4) schools within the hosting ward as part of the RAF’s Corporate Social Investment and Road Safety programmes.

The RAF’s mandate is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate persons injured, compensate for injuries or death, and indemnify wrongdoers as a result of motor vehicle accidents in a timely, caring and sustainable manner; and to support the safe use of all South African roads.

Thus, the Fund has declared 2012 as ‘The Year of the Customer’ and has embarked on various initiatives to take its service offering to all users of South African roads, and communities in particular. One of the platforms being utilised is the “RAF on the Road” campaign, which continues to be a resounding success.

The overall aim of this campaign is to bridge the gap between the RAF and its customers in order to improve service delivery, to position the RAF as a caring organisation and to meet the Fund’s overall strategic objectives. This campaign will remain an important initiative going forward.


Issued by: Jacquie Sobantu

Manager: Communications
Road Accident Fund